Att Insurance Customer Service – Not being on your phone can be annoying. Your requirements are invalid. We make it easy to start, manage or track your AT&T claims.
It only takes a few minutes to start a claim online. Submit yours anytime and we’ll take it from there.
Att Insurance Customer Service
Tell us what happened to your device. Claims must be reported within 60 days from the date they are made. We need to know if it has been dropped, wet, lost or something else.
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Depending on the failure, we can either repair¹ or replace your device. For protection, we can fix it in one day. If it is lost or physically damaged, we can replace your device.
If we ship a replacement, you’ll receive it as soon as the next business day! AT&T Protect Advantage customers are eligible for same-day delivery and installation for eligible programs.
¹Each screen adjustment will count toward your claim limits. Limited to eligible devices in select locations. New models cannot be repaired. Visit phoneclaim.com/att or call 888-562-8662 to check current eligibility. The one-day processing option is subject to approval time and technology availability. Repairs are performed by a certified technician and come with a 12-month limited warranty. You can use new or reconditioned parts; may contain original manufacturing units or original equipment; and may void the manufacturer’s warranty. Some colors of compatible devices are not covered. Eligibility and availability are subject to change at any time.
²Due to faulty wireless cables outside of the manufacturer’s deployment period, they will activate but not hold the correct charge after ProTech diagnostic testing. Replacements are not available to Mobile Insurance customers. Available for select devices in select locations.
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⁴Claims are handled by a substitute worker and approved by 6 p.m. ET will ship and in most cases will be delivered the next day. Cannot ship to Alaska and Hawaii for overnight delivery. Claims may be covered with new or AT&T Certified Refurbished, previously opened and/or used equipment (which may be refurbished or remanufactured, or may contain genuine or non-genuine replacement parts) of the same model or features. and quality. Visit att.com/certifiedrestored for details on these devices. Colors, patterns and accessories are not guaranteed. Unless your original device was lost or stolen, you must return it within 10 days of receiving your replacement device or you will be charged a non-refundable fee of up to $850.
AT&T Mobile Insurance and the insurance division of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4 and AT&T Protect Advantage for Business for 4 are underwritten by Continental Casualty Company, a CNA (CNA) corporation, and served by Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Protection Services of Puerto Rico, Inc.), is a representative of the CNA. Many flagship phones are now over $1,000 without a contract, and they’re cheaper than ever. Millions of people carry small, expensive items that can be dropped, stolen, or damaged. If you fall into this category or have a cheap phone call that worries you a lot, you may want to consider purchasing a phone insurance plan for your device.
Check out some of the smartphone insurance plans available for Android and iOS devices and discuss whether you need a smartphone insurance plan in the first place.
Many people choose to buy expensive smartphones from a mobile operator. AT&T, T-Mobile, Verizon Wireless, and US Cellular all sell optional insurance and protection plans for their phones. Let’s take a look at what’s available.
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AT&T offers three insurance plans for its phones with monthly rates. For $8.99 a month, credited to your regular AT&T account, you can insure a phone or tablet against “loss, theft, physical or liquid damage.” It also covers illegal activities abroad. AT&T says a replacement can be shipped the same day a claim is filed, though it may take longer. You’ll have to pay a deductible for each claim (rates vary by employer), but those fees will drop by about 50% if you don’t file a claim for six months or perhaps longer. You are allowed two claims per 12 months, with a maximum value per claim of $1,500.
If you pay $15 a month for Protect Advantage, you get everything on the cheapest plan, including free access to hardware repairs and streaming support. It also comes with free cloud storage with the AT&T Photo Storage app and a photo saver. Finally, there’s a $40-a-month plan, which covers up to four smartphones, tablets, and laptops. There is identity protection and you can make up to eight claims over 12 months. AT&T also offers a Preventive Maintenance Plan with a $29 to $49 deductible and a one-year warranty.
Verizon offers what it calls Mobile Protect for apps. Basic phones and tablets are covered for $12/mo, and smartphones are $17/mo. Verizon also offers multi-line Mobile Protect for $50 per month, which covers three lines on one account, and you can add more lines for $11 per month per new line, up to seven more lines.
Mobile Protect and its Multi-Device version replace with a new device, or one certified “like new”, that will be shipped to the customer the next day. You will have access to the company’s Tech Coach support service. The plan also includes a $29 screen repair.
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If you want to get your phone from T-Mobile, the carrier has its own Device Protection plan. Depending on your phone, the cost is between $6 and $14 per month. If your phone experiences a mechanical failure, T-Mobile Device Protection covers all costs with no deductible. Accidental damage, loss or theft of the phone has a deductible ranging from $10 to $249. Total closing value is $1,200.
T-Mobile has something called Protection 360. It costs between $7 and $15 a month, and offers everything in the Basic Protection plan, plus a few extras. Includes McAfee Security software and anti-theft services and support from Tech Ph.D. by Assurant. You get access to all AppleCare services for free. Finally, it offers unlimited screen saver settings for your phone if you buy the screen at a T-Mobile store and one of the store’s support staff asks for it.
America’s fourth-largest auto operator says it beats standard cell phone insurance with its Device Protection Plus plans. The average price is $9.99 per month and provides replacement phones in case of loss, theft, damage or mechanical failure, with deductibles ranging from $50 to $175. Your replacement phone will be available the next business day and you’ll keep your protection after the manufacturer’s warranty expires. The advanced plan costs $12.99 per month and offers various lost phone charges, but accident charges are reduced to $50 or $99. The cost to repair a broken screen will also drop to just $29. You can sign up for Device Protection Plus with AppleCare if you have an iPhone for $15.99.
US Cellular’s plans aren’t all that different from their competitors, though we like the credit check feature in case someone steals your phone and finds financial information on it.
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Of course, if you have a cell phone that you use on a carrier other than the main one, you may want to try a third-party cell phone insurance plan. Here’s a look at some of them available.
Samsung bundles its latest flagship phones, including the Galaxy S21 series, with its Samsung Care Plus guarantee. It adjusts monthly costs based on your device and offers an extended warranty for your Samsung Galaxy phone, as well as three claims every 12 months for accidental damage to your Samsung phone. Of course, the amount of the deductible depends on the Galaxy phone you own under the Samsung Care Plus plan. It also provides 24-hour setup assistance and remote technical support.
StayMobile has powered one of the largest auto insurance platforms in the country with its Protect program. You can choose from three, four, or five-star insurance plans, although almost all three offer the same protection. Whether you need to repair one device or an entire fleet, StayMobile goes the extra mile and often comes to you and picks up your device for repair, without waiting for shipping or handling.
SquareTrade, now a division of Allstate, offers family plan protection for as low as $12.99 per month for up to five people. In addition to providing accident insurance with same-day repairs in some cases, it also includes tech support, identity theft protection, and an Allstate roadside assistance service that calls a year for your auto needs. Yes, this is just phone insurance.